Shipping &
returns.

Orders are processed within 2–5 business days of payment confirmation. You will receive a tracking number by email once your order has been dispatched. Processing times may extend during Thai public holidays.

We ship within Thailand and to selected international destinations. Domestic delivery typically takes 2–4 business days. International delivery times vary by destination — usually 7–21 business days. Shipping costs are calculated at checkout based on weight and location.

We accept returns for items that arrive damaged or defective. Please contact us within 7 days of receipt with your order number and a clear photo of the issue at [email protected]. We will arrange a replacement or refund at no additional cost to you.

Approved refunds are processed back to the original payment method within 7–14 business days from approval. Bank processing times may add additional days depending on your provider. You will receive an email confirmation when the refund is initiated.

For hygiene and safety reasons, personalised workshop products (perfumes, balms, diffuser blends created during sessions) and any opened cosmetic items cannot be returned or exchanged unless they arrive damaged or defective.

Workshop bookings are not covered by this shipping policy. For booking cancellations and refunds, please refer to our Terms & Conditions.